Paradise Pools Standard Service Agreement

To Ensure All Parties are on the Same Page Prior to Starting Service

  • Excessive cleanup (storms, vandalism, excessive landscape debris)

  • Cartridge/DE filter cleaning – (minimum two per year)

  • Parts for repairs

  • Labor for repairs

  • Additional service calls

  • Specialty chemicals (stain and scale treatments, oil enzymes, conditioner, phosphate removers, etc)

  • Annual conditioner, algaecide, phosphate charge

  • Excessive amounts of chlorine, acid, salt, etc. (Due to bather load, dogs, leaking pools, excessive debris, waterfalls, etc)

  • Calcium Tile Cleaning: Due to the high wind conditions. and hard water in the AV all pools develop calcium on the tile. 

Customer Responsibilities

  • Maintain the proper water level. (To avoid serious damage to pool, spa, pond or fountain equipment)

  • Backwash hoses are to be supplied by the customer. (If needed)

  • Brush and pole to be supplied by the customer under the “Chemical” plan.

  • Keep trees and plants trimmed away from the pool. (Not to hang over deck or pool)

  • Provide clear access to pool and equipment, keep the pump area clean.

  • Remove pool covers, solar covers/rings, toys, rafts, etc. on day of service.

  • Assure that all gates are operating properly. The service technician assumes no responsibility for maintaining fences or gates at the customer’s property.

Expenses not included in the regular monthly rate schedule

(These services are available at an extra charge. Please feel free to request a quote)

  • Weather/Holiday: If the service falls during rainy weather or holiday during the off-season, the service call may be postponed until the next scheduled visit. During the swimming season, the service call will be done regardless of the weather or holiday. There are no credits for service trips not completed. If you feel that the call was missed for other reasons than those stated above, please contact the company within 24 hrs and the service call may be rescheduled. At no time will two (2) consecutive service calls be missed. (One month of service is equal to four weeks)

  • Repair(s): Authorizations for all repairs that are essential to the operation of the pool must be made as quickly as possible to avoid deterioration of water quality and equipment. 

  • Vacation: Due to the standard 48-week billing procedure, weekly service is determined on a 4 visit per month schedule. (48 weeks of service out of a 52 week year) Four months out of the year have an extra service day (5th service day) which is NOT charged for and these extra days will be taken as vacation during the off-season (cooler months), normally November through March. These weeks include Thanksgiving, Christmas and two other floating weeks of which all customers will be notified in advance. *Please note the floating weeks may also be used unexpectedly without notice. For example:  If there is a week that it rains/storms, we may decide to use one floating week during that time.

  • Payment Terms: Invoices are billed on the 1st of each month, for the “current month” and due by the 20th of the current month. All payments must be received before the 1st of the following month. Unless prior payment arrangements have been made, any two consecutive unpaid invoices can result in “suspension” or “cancellation” of service, and the referral to a collection agency. Service will resume upon receipt of payment. There could be additional charges to restore the pool/spa to a swimmable condition. There will be a $25.00 fee for all returned checks.

  • Cancellation: Agreements can be canceled by either party at any time.

To provide clarity of the responsibilities between both parties please read our Standard Service Agreement.

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